Terms of Service

We give you a hosted online shop (the “Storefront”), a shop admin dashboard (“Admin”), and the supporting infrastructure (hosting, database, image storage, custom-domain routing). We do not process payments. Your customers pay you directly via WhatsApp or any payment provider you arrange yourself.

You own everything you upload, including product photos, descriptions, prices, customer data, and your brand. We need a limited licence to host that content so the Platform can show it to your shoppers. We never sell your customer data or use it for advertising.

You must not use the Platform to sell goods that are illegal in your country or in Ghana, to infringe anyone else's trademarks or copyrights, to send unsolicited bulk messaging, to host malware, or to harass anyone. If we find that you are, we may suspend or close your shop without refund.

Plan fees and renewal periods are shown in your Admin dashboard. Payment is by the methods we list there. If a Pro or Advanced payment is late by more than seven days we may downgrade your shop to the Starter plan. If it is late by more than thirty days we may suspend your shop entirely. All fees are non-refundable except where Ghana law requires.

If you connect your own domain you remain responsible for the domain registration and any fees the registrar charges. We host the storefront on that domain via Cloudflare and provide the SSL certificate at no extra cost while you remain a paid customer.

You may close your shop at any time from the Admin. We may suspend or terminate your shop if you break these terms, if your payment is more than thirty days late, or if continuing to host you would breach the law. We will normally give you fourteen days' notice unless the reason is serious enough to require an immediate stop. After termination you can export your customer data and orders for thirty days, after which we may delete the data.

We own the Sinewy Shop platform, including the code, the brand, and the design system. You get a non-transferable, non-exclusive licence to use it for your shop while your account is active. You may not copy, resell, or reverse-engineer the Platform.

We handle your customer and admin data as described in our Privacy Policy. We follow Ghana's Data Protection Act, 2012 (Act 843) and broadly equivalent international standards. If a Ghana Data Protection Commission complaint or court order requires us to disclose data, we will comply with it.

The Platform is provided “as is”. We do our best to keep it running but we do not guarantee uptime, error-free operation, or that any specific feature will keep working. Our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim. We are not liable for lost profits, lost customers, or anything that follows on from a Platform issue.

We may update these terms when our practices change. We will email active Merchants and post the new version with a fresh “Last updated” date. If a change materially reduces your rights, you have thirty days from that email to cancel before the change applies to you. Continuing to use the Platform after that thirty-day window means you accept the updated terms.

These terms are governed by the laws of Ghana. Any dispute that we cannot resolve in conversation will be decided by the courts of Accra. Nothing in this section limits any right Ghana law gives you that cannot be waived by contract.

Questions about these terms: [email protected]